Delivery & Shipping Policy
At Dunes Core, we are committed to providing a reliable and efficient delivery experience for our customers. Please review the following shipping and delivery information before placing an order.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during peak seasons, public holidays, product launches, or promotional periods.
Customers will receive an order confirmation email once the order has been successfully placed and a shipping notification when the order is dispatched.
Shipping Locations
Dunes Core currently ships across:
- United Arab Emirates (UAE)
- GCC Countries
- Selected International Destinations
If your location is not available during checkout, please contact our team for assistance.
Delivery Timeframes
Estimated delivery times may vary depending on destination and product availability.
United Arab Emirates
- Standard Delivery: 1–5 Business Days
GCC Countries
- Standard Delivery: 3–10 Business Days
International Orders
- Standard Delivery: 7–21 Business Days
Delivery times are estimates and may be affected by customs clearance, weather conditions, carrier delays, or other factors beyond our control.
Shipping Charges
Shipping costs are calculated based on:
- Delivery destination
- Product size and weight
- Shipping method selected
Applicable shipping fees will be displayed during checkout before payment is completed.
Product Availability
While we strive to maintain accurate inventory levels, some products may be:
- In Stock
- Pre-Order
- Special Order
- Temporarily Unavailable
For pre-order or special-order items, additional lead times may apply. Customers will be notified if extended delivery times are expected.
International Shipping & Customs
International customers are responsible for:
- Import duties
- Customs fees
- Local taxes
- Government charges imposed by the destination country
Dunes Core is not responsible for delays caused by customs inspections or clearance procedures.
Delivery Inspection
Customers are encouraged to inspect all shipments upon delivery.
If a package arrives:
- Damaged
- Incomplete
- Incorrect
Please notify Dunes Core within 48 hours of receiving the shipment and provide supporting photos where applicable.
Failed Delivery Attempts
If a delivery cannot be completed due to:
- Incorrect address information
- Customer unavailability
- Refusal to accept delivery
Additional shipping charges may apply for re-delivery attempts.
Order Tracking
Where available, tracking information will be provided once the order has been dispatched.
Customers can use the tracking details to monitor the progress of their shipment.
Shipping Delays
Although we work closely with trusted logistics partners, delivery delays may occasionally occur due to:
- Customs clearance
- Public holidays
- Extreme weather conditions
- Transportation disruptions
- High shipping volumes
Dunes Core is not liable for delays caused by circumstances beyond our reasonable control.
11. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Dunes Core
29 16B Street, Al Quoz Industrial Area #3
Dubai, United Arab Emirates
Phone: +968 9511 0007
Email: sales@dunescore.com
By using the Dunes Core website, you acknowledge and agree to the practices described in this Privacy Policy.
